Terms of service

MOORUN TERMS OF SERVICE

Last updated: September 4, 2026

OVERVIEW

Welcome to MooRun.

The terms “we,” “us,” and “our” refer to MooRun. MooRun operates this online store and website, including the information, content, products, features, tools and services offered through it (collectively, the “Services”).

These Terms of Service, together with any policies referenced in them (the “Terms”), explain the rights and responsibilities that apply when you access our website, use our Services, or purchase products from us.

Please read these Terms carefully before using our Services or placing an order.

By accessing or using our Services or completing a purchase, you agree to these Terms, our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable policies displayed on our website.

Nothing in these Terms is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded.

SECTION 1 — ACCESS AND ELIGIBILITY

By using our Services or placing an order, you represent that you are legally permitted to enter into the transaction under the laws applicable to you.

Where a customer is under the legal age required to make purchases independently, the transaction should be completed by or with the permission of a parent or legal guardian where required by law.

You agree to provide accurate, current and complete information when placing an order, including your:

  • Name
  • Email address
  • Phone number where required
  • Billing information
  • Shipping address
  • Payment information

You are responsible for maintaining the security of any customer account or login credentials associated with our Services.

SECTION 2 — OUR PRODUCTS

MooRun sells plush toys and related products.

We make reasonable efforts to ensure our product photographs, descriptions, measurements and other product information accurately represent the products offered for sale.

However, minor differences may occur because of:

  • Manufacturing variations
  • Manual measurements
  • Lighting and photography
  • Screen or display settings
  • Production batches
  • Packaging updates
  • Natural variations in plush materials

Minor differences that do not materially change the nature of the product do not necessarily mean the product is defective or materially different from its description.

We will not knowingly misrepresent a product or conceal a material difference from customers.

Product Measurements

Product measurements displayed on our website are approximate unless specifically stated otherwise.

Because plush products are soft and may be measured manually, slight measurement differences may occur.

Customers should review the product page for the size applicable to the particular plush selected.

Materials

Product materials will be described on the relevant product page based on the information reasonably available to MooRun.

We will not knowingly represent one material as another.

Product Appearance

Plush toys may become compressed during packaging or shipping. Gentle reshaping or allowing the plush to settle after unpacking may help restore its intended appearance.

SECTION 3 — PRODUCT SAFETY

Customers should use products in accordance with the instructions, labels, warnings and age guidance supplied with the product, where applicable.

Unless a product is specifically described as appropriate for an infant or a particular age group, customers should not assume that it has been tested or certified for that age group.

Parents and guardians are responsible for determining whether a product is appropriate for a child under their supervision.

Do not allow a child to continue using a plush toy if it becomes materially damaged and exposes stuffing, loose components or another potential hazard.

Nothing on our website should be interpreted as a safety certification unless the applicable certification is expressly stated and supported.

SECTION 4 — ORDERS

When placing an order, you agree that your purchase is subject to these Terms and our applicable store policies.

Please review your order carefully before submitting it.

We may reasonably decline, suspend or cancel an order in circumstances including:

  • Product unavailability
  • Suspected fraud
  • Unauthorized payment
  • Payment failure
  • An obvious pricing or technical error
  • Shipping restrictions
  • Legal or regulatory restrictions
  • Incomplete or materially incorrect customer information

If we cancel an order after payment has already been collected, the amount applicable to the cancelled order will be refunded.

Once an order has entered fulfillment or shipment, we may be unable to modify or cancel it.

SECTION 5 — PRICES, DISCOUNTS AND PROMOTIONS

Prices displayed on our website may change from time to time.

The price applicable to your purchase will generally be the price shown and accepted when your order is placed.

Any:

  • Sale price
  • Compare-at price
  • Bundle saving
  • Percentage discount
  • Promotional price

is intended to be displayed truthfully and should not knowingly create a false or misleading impression about the value or previous price of a product.

Where a bundle is offered, the displayed saving may be calculated by comparing the bundle price with the applicable individual purchase prices or another clearly disclosed legitimate reference price.

Promotions may be subject to stated conditions or expiration periods.

We reserve the right to correct obvious pricing, typographical or technical errors.

If a material pricing error affects an order, we may contact the customer to offer the corrected transaction or cancel and refund the affected order.

SECTION 6 — PAYMENTS AND BILLING

You agree to provide accurate and authorized billing and payment information.

You represent that you are authorized to use the payment method submitted at checkout.

Payments may be processed through third-party payment providers, including Tap Payments, Shopify, card networks, banks and other payment services made available through our checkout.

MooRun does not control the independent processing systems of these payment providers.

We may decline or cancel an order where a payment appears unauthorized, fraudulent or otherwise invalid.

Payment providers may separately apply their own terms, privacy practices and security procedures.

SECTION 7 — SHIPPING AND DELIVERY

Shipping times displayed on the MooRun website are estimates unless expressly stated to be guaranteed.

Delivery may be affected by factors including:

  • Shipping carriers
  • Customs procedures
  • Public holidays
  • Weather
  • Destination-country requirements
  • Incorrect addresses
  • Logistical disruptions
  • Circumstances outside our reasonable control

We will make reasonable efforts to provide customers with accurate shipping information.

Risk During Delivery

To the extent required by applicable law, risk of loss or material damage remains with MooRun until the order is delivered to the customer or an authorized recipient at the delivery address provided at checkout.

Where an order is confirmed as lost or materially damaged during transit, we will provide an appropriate remedy in accordance with our Shipping Policy, Return & Refund Policy and applicable law.

Customer Address

Customers are responsible for supplying a complete and accurate shipping address.

If a delivery problem occurs solely because the customer supplied materially incorrect or incomplete information, additional shipping costs or other reasonable consequences may apply to the extent permitted by law.

Nothing in this section removes mandatory consumer protections.

SECTION 8 — RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, replacements and cancellations are governed by our Return & Refund Policy.

Customers should review that policy before completing a purchase.

Nothing in our Return & Refund Policy or these Terms removes a refund, replacement, cancellation, warranty or consumer right that applicable law requires us to provide.

If a product arrives materially damaged, defective, incorrect or materially different from its description, please contact us within the period stated in our applicable policies.

We may reasonably request evidence such as:

  • Your order number
  • Photographs
  • Videos
  • Packaging information
  • Details explaining the problem

where this information is reasonably necessary to investigate a claim.

SECTION 9 — BUNDLES AND MULTI-BUY OFFERS

MooRun may offer bundle or multi-buy promotions, such as discounts for purchasing two or more products.

The applicable bundle price and items included will be displayed before checkout.

Customers are responsible for confirming the products, quantities, variants and options selected before completing the transaction.

Bundle discounts cannot ordinarily be combined with additional promotions unless expressly stated.

If part of a bundle is eligible for a return, any refund may take into account the bundle discount originally received, subject to applicable law and our Return & Refund Policy.

SECTION 10 — INTELLECTUAL PROPERTY

The MooRun name, original logo, original graphics, branding, website designs and original content owned by MooRun are protected by applicable intellectual-property laws.

Certain images, product materials, software, trademarks or other materials may belong to:

  • Manufacturers
  • Suppliers
  • Shopify
  • Service providers
  • Licensors
  • Other third parties

and remain the property of their respective owners.

Nothing in these Terms transfers ownership of such intellectual property to customers.

You may not reproduce, sell, commercially exploit or falsely claim ownership of protected MooRun content without appropriate authorization, except where applicable law allows otherwise.

SECTION 11 — THIRD-PARTY SERVICES AND TOOLS

Our Services may use or provide access to independent third-party services or tools.

These may include:

  • Shopify
  • Tap Payments
  • Shipping providers
  • Analytics providers
  • Customer-service systems
  • Marketing platforms
  • Store applications

We do not necessarily control these independent third-party services.

Customers should review any applicable third-party policies when using those services.

SECTION 12 — THIRD-PARTY LINKS

Our website may contain links to websites, social networks, applications or other services operated by third parties.

We are not responsible for the independent:

  • Content
  • Security
  • Privacy practices
  • Products
  • Services
  • Terms

of third-party websites we do not control.

The inclusion of a link does not necessarily mean MooRun endorses everything offered by that third party.

SECTION 13 — RELATIONSHIP WITH SHOPIFY

MooRun's online store is powered by Shopify.

Shopify provides the ecommerce technology used to operate portions of our Services.

However, unless expressly stated otherwise, products purchased directly from the MooRun store are sold by MooRun rather than Shopify.

Shopify's own trademarks, software and intellectual property remain the property of Shopify and its applicable licensors.

SECTION 14 — PRIVACY

Personal information collected through our Services is handled according to our Privacy Policy.

Because our website is powered by Shopify, certain information may be processed by Shopify.

Information may also be processed where necessary by:

  • Tap Payments and other payment providers
  • Fulfillment providers
  • Shipping carriers
  • Customer-service providers
  • Technology providers
  • Other service providers reasonably necessary to complete transactions

Please review our Privacy Policy for additional information.

SECTION 15 — REVIEWS, FEEDBACK AND CUSTOMER CONTENT

Customers may voluntarily provide reviews, photographs, videos, testimonials, comments, suggestions or other content.

By submitting content directly to MooRun for publication or promotional use, you represent that you have the right to provide that content.

Where you expressly submit content for publication or promotional purposes, you grant MooRun a non-exclusive, worldwide, royalty-free license to reasonably reproduce, display and use that content in connection with our store and marketing.

MooRun will not knowingly alter genuine customer feedback in a manner that materially misrepresents what the customer said or experienced.

Customers may not submit:

  • Fake reviews
  • Reviews using a false identity
  • Fabricated experiences
  • Defamatory or unlawful content
  • Content belonging to another person without permission
  • Malicious software
  • Knowingly misleading information

We may remove reviews or content that violate these Terms or applicable law.

SECTION 16 — ERRORS AND INACCURACIES

Our website may occasionally contain genuine mistakes or omissions relating to:

  • Product descriptions
  • Measurements
  • Pricing
  • Discounts
  • Inventory
  • Availability
  • Shipping fees
  • Shipping estimates
  • Other information

We may correct genuine errors when discovered.

If a material error affects an order already placed, we will handle the matter fairly and in accordance with applicable law.

SECTION 17 — PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use the Services to:

  • Commit fraud
  • Make unauthorized payments
  • Violate applicable laws
  • Infringe intellectual-property rights
  • Harass, threaten or defame others
  • Impersonate another person
  • Introduce viruses or malicious software
  • Attempt unauthorized access to our systems
  • Unlawfully collect personal information
  • Circumvent store-security mechanisms
  • Interfere with normal website operation

We may restrict or terminate access for material violations of these Terms.

SECTION 18 — AUTOMATED SYSTEMS

Bots, automated agents, scrapers and artificial-intelligence systems must not be used to:

  • Commit fraud
  • Circumvent security
  • Obtain unauthorized access
  • Collect information unlawfully
  • Intentionally overload our Services
  • Disrupt normal operation

Legitimate automated access permitted by us or by applicable law is not prohibited merely because automation is used.

SECTION 19 — TERMINATION

We may restrict or terminate access to our Services where reasonably necessary because of:

  • Fraud
  • Abuse
  • Security threats
  • Illegal activity
  • Material violations of these Terms

Termination does not cancel amounts lawfully owed or rights that arose before termination.

Provisions that should reasonably survive termination will continue to apply.

SECTION 20 — WARRANTIES AND PRODUCT EXPECTATIONS

To the fullest extent permitted by applicable law, and except for warranties or promises expressly made by MooRun, our Services are provided on an “as is” and “as available” basis.

MooRun does not guarantee that:

  • Our website will operate without interruption at all times
  • Every customer's subjective expectations concerning softness, appearance or feel will be identical
  • Product photographs will appear exactly the same on every screen
  • Minor manufacturing differences will never occur

However, nothing in this section allows MooRun to:

  • Knowingly misrepresent a product
  • Conceal a known material defect
  • Refuse a mandatory legal remedy
  • Avoid responsibility for fraud or intentional deception

Where a product is materially defective, damaged or materially different from its description, the matter will be handled in accordance with applicable law and our policies.

SECTION 21 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MooRun and its owners, affiliates, employees, contractors, suppliers and service providers will not be liable for indirect, incidental, special, punitive or consequential losses arising solely from use of the Services where applicable law permits such liability to be limited.

Without limiting applicable consumer rights, MooRun will not ordinarily be responsible for loss or damage caused solely by:

  • Deliberate misuse of a product
  • Failure to follow clearly stated warnings
  • Unauthorized modification of a product
  • Damage caused after delivery by improper handling
  • Customer-provided incorrect delivery information
  • Independent third-party conduct outside our reasonable control

These limitations apply only to the maximum extent permitted by law.

Nothing in these Terms excludes responsibility for:

  • Fraud
  • Intentional deception
  • Deliberate concealment of a known material defect
  • Liability that applicable law prohibits us from excluding

SECTION 22 — INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify MooRun against reasonable third-party claims, liabilities and expenses arising directly from:

  • Your unlawful use of our Services
  • Your material breach of these Terms
  • Your violation of another person's legal rights
  • Fraud or malicious conduct committed by you through our Services

This provision does not require a customer to indemnify MooRun for responsibility that applicable law places on MooRun and does not permit us to transfer non-transferable legal liability to the customer.

SECTION 23 — SEVERABILITY

If a provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

SECTION 24 — WAIVER AND ENTIRE AGREEMENT

Our failure to immediately enforce a provision does not permanently waive our right to enforce it later.

These Terms, together with our:

  • Privacy Policy
  • Return & Refund Policy
  • Shipping Policy
  • Other policies expressly incorporated into these Terms

form the agreement governing your use of our Services.

No provision should be interpreted as overriding a mandatory consumer right.

SECTION 25 — ASSIGNMENT

You may not transfer your contractual rights or obligations under these Terms without our prior written consent except where applicable law permits otherwise.

MooRun may transfer its rights and obligations where reasonably necessary in connection with a legitimate:

  • Business restructuring
  • Acquisition
  • Merger
  • Sale
  • Transfer of the business

subject to applicable law.

SECTION 26 — GOVERNING LAW AND DISPUTES

These Terms and purchases made through MooRun will be governed by the laws applicable in the jurisdiction in which the business operating MooRun is legally established, without removing mandatory consumer rights that may apply to customers in another jurisdiction.

Where reasonably practicable, we encourage customers to contact us first so that both parties may attempt in good faith to resolve a dispute.

Nothing in these Terms prevents a customer or MooRun from exercising a legal right to contact an applicable:

  • Court
  • Consumer-protection authority
  • Regulator
  • Payment provider
  • Dispute-resolution body

where permitted by law.

SECTION 27 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

  • Our Services
  • Products
  • Business practices
  • Service providers
  • Applicable requirements

The current version will be made available on our website.

Changes will not retroactively remove customer rights arising from completed transactions where doing so is prohibited by law.

SECTION 28 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

MooRun
Operated by: {MooRun]
Email: [moorunpal@gmail.com]