Privacy policy

MooRun Privacy Policy

Last updated: September 4, 2026

MooRun operates this online store and website, including the products, content, features, and services offered through it (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how MooRun collects, uses, stores, and shares personal information when you visit our website, purchase a product, contact us, or otherwise use our Services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address.
  • Order information, including products purchased, order history, returns, cancellations, and transaction details.
  • Payment information required to process your purchase. Payments may be processed through authorized payment providers such as Tap Payments and other payment methods available at checkout.
  • Account information, if you create a customer account.
  • Customer communications, including messages or support requests you send to us.
  • Device and technical information, such as your IP address, browser, device type, and network information.
  • Website usage information, including how you browse and interact with our store.
  • Cookie and similar technology information used to operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Process payments and payment confirmations.
  • Arrange shipping and delivery.
  • Communicate with you about your order.
  • Provide customer service.
  • Process eligible returns, refunds, or exchanges.
  • Detect and prevent fraud or unauthorized transactions.
  • Maintain and improve our website and customer experience.
  • Comply with legal and regulatory obligations.
  • Send promotional communications where permitted and where you have not opted out.

We do not intentionally use customer information for deceptive, unlawful, or fraudulent purposes.

3. Payments

Payments made through our store may be processed by third-party payment providers, including Tap Payments, Shopify, banks, card networks, or other payment services available at checkout.

These providers may collect and process information necessary to authorize and complete your payment in accordance with their own privacy and security practices.

MooRun does not require customers to send full payment-card details to us through email, social media, or other unsecured communication channels.

4. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information about your use of our store in order to provide hosting, checkout, security, analytics, and other ecommerce services.

Information submitted through our store may therefore be processed by Shopify and the service providers required to complete your transaction.

5. When We May Share Information

We may disclose personal information when reasonably necessary to operate our business, including with:

  • Shopify.
  • Tap Payments and other payment processors.
  • Shipping and fulfillment providers.
  • Customer-support providers.
  • Website hosting and technology providers.
  • Analytics or advertising providers where applicable.
  • Government authorities or regulators where disclosure is legally required.

We may also disclose information when necessary to prevent fraud, protect our customers, enforce our policies, or comply with applicable law.

We do not knowingly disclose personal information for unlawful purposes.

6. Shipping and Fulfillment

To deliver your order, we may provide necessary information such as your name, shipping address, phone number, and order details to our fulfillment partners, suppliers, couriers, and shipping companies.

Only information reasonably necessary to process and deliver the order should be provided.

7. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember customer preferences.
  • Maintain shopping-cart functionality.
  • Understand website traffic and performance.
  • Prevent fraud and improve security.
  • Measure advertising performance where applicable.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of the website.

8. Marketing Communications

Where permitted by applicable law, we may send marketing or promotional communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

Unsubscribing from marketing does not prevent us from sending necessary communications relating to an existing order, refund, account, or customer-service request.

9. Children's Privacy

Our website and checkout services are intended for customers who are legally able to make purchases in their jurisdiction.

We do not knowingly collect personal information directly from children where doing so would violate applicable law.

If a parent or legal guardian believes that a child has submitted personal information improperly, they may contact us and request its deletion where legally applicable.

10. Data Security

We take reasonable measures to protect customer information and work with established ecommerce and payment-service providers.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Customers should never send passwords or complete payment-card information through unsecured messages or email.

11. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing and documenting transactions.
  • Providing customer support.
  • Handling refunds or disputes.
  • Preventing fraud.
  • Meeting accounting, tax, regulatory, or legal requirements.

Retention periods may vary depending on the type of information and applicable law.

12. Your Privacy Rights

Depending on your country or region, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information we hold.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permitted.
  • Request a copy of certain information.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing where applicable.
  • Opt out of certain marketing communications.

We may need to verify your identity before completing certain privacy requests.

13. International Processing

Because we operate an online store and use international ecommerce, payment, fulfillment, and technology providers, personal information may be processed or stored outside the country in which you live.

Where required, appropriate safeguards will be used in accordance with applicable privacy laws.

14. Third-Party Links

Our website may contain links to external websites or services.

MooRun is not responsible for the privacy practices, security, or content of websites that we do not operate. Customers should review the privacy policies of third-party services they choose to use.

15. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our store, service providers, legal requirements, or business practices.

When changes are made, the revised policy will be published on this page and the Last updated date will be changed.

16. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or need assistance regarding your personal information, please contact:

MooRun
Email: [moorunpal@gmail.com]